Refund Policy

The short version

If TopicTracker isn't for you, we don't want your money. Your first subscription payment is covered by a 14-day money-back guarantee, billing mistakes are always refunded in full, and you can cancel at any time.

Who processes payments

All orders are processed by Paddle.com, our merchant of record. Paddle handles the checkout, issues your receipt, and pays out approved refunds to your original payment method — refunds typically appear on your statement within 5–10 business days of approval.

14-day money-back guarantee

If you're not satisfied with the paid plan for any reason, contact us within 14 days of your first subscription payment and we'll refund it in full — no questions asked.

Renewals & cancellation

• Subscriptions renew automatically. You can cancel anytime from your account page (Manage billing) — your paid features stay active until the end of the period you've paid for, and you won't be charged again.
• Forgot to cancel? If a renewal was charged by mistake, contact us within 7 days of the renewal charge and we'll refund it, provided the service wasn't meaningfully used in the new period.
• We don't prorate refunds for time remaining after a cancellation mid-period — you keep the features you paid for until the period ends instead.

Billing errors

Duplicate charges, charges after cancellation, or any other billing error are refunded in full, always. Just tell us.

How to request a refund

Email support@topictrackerapp.com from the address on your account, or use the contact link on your Paddle receipt. Include the email you signed up with; a receipt number helps but isn't required. We aim to respond within 2 business days.

Your statutory rights

Nothing in this policy limits any refund or withdrawal rights you have under applicable consumer-protection law (for example in the EU or UK). The free plan requires no payment, so there's nothing to refund.